Terms & Conditions
Standard Conditions of Sale
Eden Pet Foods are dedicated to delivering the very best customer service with total satisfaction by making your selection of Eden Pet Foods as straight forward as possible.
Our Contact details:
Eden Holistic Pet Foods Limited
Unit 41, Parkhall Business Village
Stoke on Trent
Simply select the items you require from our store and add any items that you wish to buy into the shopping cart. A new window will open with your items listed for you to review; you can carry on shopping and any additional items will be added to the list.
Online payments can be made via debit card, credit card the third party mechant provider, Paypal. There is an option within PayPal to use a credit card or debit card if preferred, with Paypal using the highest level of encryption to ensure that your credit card details are kept secure at all times.
We do not store any credit card details or other sensitive information at Eden Pet Foods Limited.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
VAT at the standard rate of 20.0% will be included to all orders where appropriate.
When you receive confirmation of your order, this is only an indication that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you notification that your order has been completed. We have included this term to ensure that where goods are no longer available or in the case of a price increase then we are able to amend the order. We will always contact you first to ensure that any revision is acceptable.
On delivery please check for any damage to your package and ensure that the contents are intact.
If you spot any damage to the package or its contents or the contents are missing, please sign as "damaged" or “contents are missing”, or "unchecked" if you're not able to check at the time of delivery.
Please contact us immediately if you have any problems with your Eden Pet Foods and provide the order number and with details of the problem and from where and when the returned parcel can be conveniently collected. We will arrange to replace or refund your order, which ever your preference, as long as you notify Eden Pet Foods of your decision to process a return and refund within 14 days in line with Consumer Contracts Regulations.
If your order is delivered correctly and you change your mind or simply want to cancel your order please notify Eden Pet Foods within 14 days. Once we have acknowledged your request to return the goods for a refund, you have a further 14 days in which to return the goods to Eden Pet Food's registered address (above). You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
If you change your mind after you have placed an order but before delivery, we will incurred a charge for the returned goods, this cost will be deducted from your refunded amount.
Any goods returned should be in saleable condition, please note we can only accept unopened bags.
All returned goods must be received by Eden Pet Foods before any refund can be issued. Your refund will be processed as soon as possible once in receipt of those goods, but please allow up to 30 days.
Your rights to return goods are protected under the EU Distance Selling Directive.
If you have any suggestions or comments please email us using the link on the Contact Us page.