Eden Pet Foods Made In Britain

Privacy and cookie policy

This website is brought to you by eden holistic pet foods ltd. We take the security and privacy of our website users very seriously. We ask that you read this privacy policy (‘the policy’) carefully as it contains important information about how we will use your personal data. For the purposes of the data protection act 2018 (‘dpa’) and the eu general data protection regulation (‘gdpr’), we as the ‘data controller’, which means that we are responsible for, and control the processing of, your personal data.

Personal data we may collect about you
We will obtain personal data about you (such as your name, address, email, payment details and telephone number) whenever you complete an online form by which you consent to us holding that personal data for the purpose specified on that form. For example, we will obtain your personal data when you use our contact form, fill out our recruitment form, sign up to newsletter, sign up for membership or make an online purchase.

We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of your internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. Please see further the section on ‘use of cookies’ below.

How we use your personal data
We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include but may not be limited to:

  • To help us identify you and any accounts you hold with us
  • Administration
  • Research statistical analysis and behavioural analysis
  • Customer profiling and analysing your purchasing preferences
  • Marketing—see ‘marketing and opting out’ below
  • Fraud prevention and detection
  • Billing and order fulfilment
  • Pre-delivery notification and order tracking
  • Competitions and newsletters
  • Credit scoring and credit checking—see ‘credit checking’ below
  • Customising this website and its content to your particular preferences to notify you of any changes to this website or to our services which may affect you
  • Security vetting
  • Improving our services

Lawful basis for the processing of your personal data
We will use the personal data that we hold or the purposes of:

  • internal record keeping. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
  • Performing any order fulfilment or other obligations that we may have to you,
  • Complying with our legal obligations,
  • Protecting our legitimate interests or those of others but only if it is necessary to do so and those interest are not overridden by your own interests or rights. You have the right to challenge those interests and to request that we stop processing your personal data on this basis. For further information see your rights’
  • We may process your personal data for any purpose to which you have expressly consented. You can withdraw that consent at any time. For further information see ‘your rights’ below.
  • You should be aware that if you do not provide or withdraw consent to our processing certain personal data it may not be possible for us to continue to contact you in the future.
Special categories of personal data
Special categories of personal data are types of personal data consisting of information as to:
  • Your racial or ethnic origin
  • Your political opinions;
  • Your religious or philosophical beliefs;
  • Your trade union membership;
  • Your genetic or biometric data;
  • Your health;
  • Your sex life and sexual orientation; and
  • Any criminal convictions and offences.

We will only hold and process special categories of your personal data in certain situations in accordance with the law. For example, we can do so if we have your explicit consent. If we asked for your consent to process a special category of personal data, then we would explain the reasons for our request. You do not need to consent, and can withdraw consent later if you choose by contacting eden holistic pet foods ltd.

Where your personal data will be processed
We may send your personal data to a third party but will not otherwise hold or send your personal data outside the european economic area. You may rest assured that we will always ensure any transfer is subject to appropriate security measures to safeguard your personal data

We may contact you by email or phone about our products, services and promotions but only if you have asked us to do so. If you have changed your mind and would prefer us not to contact you, then you can opt out at any time. For further information see ‘your rights’ below.

Disclosure of your personal data
We may disclose your personal data to:

  • Our agents and service providers e.g. providers of web hosting or maintenance services
  • Credit reference agents—see ‘credit checking’ below
  • Law enforcement agencies in connection with any investigation to help prevent unlawful activity
  • Our business partners in accordance with the ‘marketing’ section above
Keeping your data secure
We will use technical and organisational measures to safeguard your personal data, for example:
  • Access to your account is controlled by password and username which are unique to you
  • We store your personal data on secure servers
  • Payment details are encrypted using ssl technology
Whilst we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data which are transferred from you or to you via the internet.
We may monitor and record communications with you (such as telephone conversations and emails) for the purpose of quality assurance, training, fraud prevention and compliance.
Automated decision making
We use automated decision-making processes to manage our newsletter database.
Information about other individuals
If you give us information on behalf of someone else, you confirm that the other person has appointed you to act on his or her behalf and has agreed that you can:
  • Give consent on his or her behalf to the processing of his or her personal data;
  • Receive on his or her behalf any data protection notices;

Retention of your personal data
We will not retain your personal data for longer than is reasonably necessary for the purpose for which it was obtained, and unless we have agreed otherwise with you we will at the end of the retention period securely destroy or delete it from our records. For further information see our data retention policy.

Your rights in respect of personal data
You have the right to information about what personal data we process, how and on what basis as set out in this policy.

  • You have the right to access your own personal data by way of a subject access request. We will respond as soon as reasonably practicable and in any event within one month unless the request is complex or numerous in which case the period in which we must respond can be extended by up to a further two months. There is no fee for making a subject access request, but if your request is manifestly unfounded or excessive we may charge a reasonable administrative fee or refuse to respond to your request.
  • You can correct any inaccuracies in your personal data. To do you should contact eden holistic pet foods ltd.
  • You have the right to request that we erase your personal data if we are not legally entitled to process it without your consent or if it is no longer necessary to process it for the purpose for which it was collected. To do so you should contact eden holistic pet foods ltd.
  • While you are requesting that your personal data is corrected or erased or are contesting the lawfulness of our processing, you can apply for its use to be restricted while that application is made. To do so you should contact eden holistic pet foods ltd.
  • You have the right to object to data processing where we are relying on a legitimate interest to do so and you think that your rights and interests outweigh our own and you wish us to stop such data processing.
  • You have the right to object if we process your personal data for the purposes of direct marketing.
  • You have the right to transfer your personal data to another data controller. We will not charge for this and will in most cases aim to do this within one month.
  • With some exceptions, you have the right not to be subjected to automated decision-making.
  • You have the right to be notified of a data security breach concerning your personal data.

In most situations we will not rely on your consent as a lawful ground to process your data. If we do however request your consent to the processing of your personal data for a specific purpose, you have the right not to consent or to withdraw your consent later. To withdraw your consent, you should contact eden holistic pet foods ltd.

You have the right to complain to the information commissioner. You can do this be contacting the information commissioner’s office directly. Full contact details including a helpline number can be found on the information commissioner’s office website (www.ico.org.uk). That website has further information on your rights and our obligations.

Use of cookies
A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our website. We use cookies and other online tracking devices on this website to:

  • To keep track of the items stored in your shopping basket and take you through the checkout process
  • To recognise you whenever you visit this website (this speeds up your access to the site as you do not have to log on each time)
  • To obtain information about your preferences, online movements and use of the internet
  • To carry out research and statistical analysis to help improve our content, products and services and to help us better understand our visitor/customer requirements and interests
  • To target our marketing and advertising campaigns and those of our partners more effectively by providing interest-based advertisements that are personalised to your interests
  • To make your online experience more efficient and enjoyable.

 The information that we obtain from our use of cookies will not usually contain your personal data. Although we may obtain information about your computer [or other electronic device] such as your ip address, your browser and/or other internet log information, this will not usually identify you personally. In certain circumstances we may collect personal information about you – but only where you voluntarily provide it (e.g. by completing an online form) or where you purchase goods or services from us.

We will need your consent in order to use cookies on this website unless the cookie is necessary for us to provide you with a service you have requested such as to enable you to put items in your shopping basket and use our check-out process. 

There is a notice on our home page which describes how we use cookies and which also provides a link to our privacy policy. If you use this website after this notification has been displayed to you we will assume that you consent to our use of cookies for the purposes described in this privacy policy. 

Third-party cookies
We work with third-party suppliers who may also set cookies on our website, for example e.g. facebook, twitter, youtube and adobe flashplayer which we use to display video content. These third-party suppliers are responsible for the cookies they set on our site. If you want further information about these third party cookies please go to the website for the relevant third party.

Description of cookies
The table below is designed to provide more information about the cookies we use and why: 

Name of cookie         

Cookie description

Google analytics

This is a web analytics service provided by google, inc which uses cookies to show us how visitors found and explored our site, and how we can enhance their experience. It provides us with information about the behaviour of our visitors (eg how long they stayed on the site, the average number of pages viewed) and also tells us how many visitors we have had.


The association with your shopping cart.


Stores the category info on the page, that allows to display pages more quickly.


The items that you have in the compare products list.


Your preferred currency


An encrypted version of your customer id with the store.


An indicator if you are currently logged into the store.


An encrypted version of the customer group you belong to.


Stores the customer segment id


A flag, which indicates whether caching is disabled or not.


You session id on the server.


Allows guests to edit their orders.


The last category you visited.


The most recent product you have viewed.


Indicates whether a new message has been received.


Indicates whether it is allowed to use cache.


A link to information about your cart and viewing history if you have asked the site.


The id of any polls you have recently voted in.


Information on what polls you have voted on.


The items that you have recently compared.


Information on products you have emailed to friends.


The store view or language you have selected.


Indicates whether a customer allowed to use cookies.


The products that you have recently viewed.


An encrypted list of products added to your wishlist.


The number of items in your wishlist.

How to turn off cookies
If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of this website. For further information about cookies and how to disable them please go to: www.aboutcookies.org or www.allaboutcookies.org

Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to info@edenpetfoods.com or you can write to us at:

Eden Holistic Pet Foods Ltd
Unit 48
Parkhall Business Village
Parkhall Road
Stoke on Trent

Or call us on: 01782 322409

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website.