Shipping and Handling
Charges for delivery are not included in the stated product price - see Shipping Costs (below) for details of applicable charges. Every product on this site is delivered by our standard service to UK mainland addresses (excluding the Scottish Highlands, UK Islands, Channel Islands, Northern Ireland and Ireland) all products ordered by this method will normally arrive within 1-3 working days.
Shipping Costs (Incl. VAT)
Standard Shipping to all post codes within zone A & zone B shipping areas
£4.99 for parcels up to £74.99
FREE for orders over £75.00
Samples are inclusive of delivery
Please note that post codes outside of zoneA & zone B shipping areas (such as the Scottish Highlands or Channle Islands) may occur additional costs.
Wanting to buy in bulk, please contact us for more information
Please note that all deliveries require a signature from the customer to confirm delivery; however if alternative arrangements or a request is made for delivery without a signature (e.g.. leave in the porch-way etc.), then it is at the customer's risk, Eden Pet Foods will not accept any liability for lost or missing goods.
If you are out when we try to attempt your delivery we will leave you a card notifying you of our attempt and we will re-attempt the following working day. Should this re-delivery fail our courier will hold your parcel in the depot for up to 7 days whilst you arrange a final delivery. Should you not arrange for this to be done you will be charged for redelivery of your order.
Subject to availability we will ship your order on within two working days Monday to Friday, (Bank Holidays excluded)
We will send you a notification email when your order has been sent for dispatch. Please allow 3-5 full working days from the date of the notification email for the consignment to reach you.
If you do not receive your goods after 5 working days. please contact us and we will put a trace on the order.
In some circumstances it may take up to 10 working days for your goods to arrive. We cannot consider the goods missing until the 10 days have elapsed.
Pallets generally take 3-5 working days to reach the destination.
During the payment process you have an option to leave instructions for the carrier to leave the package in a convenient place. If you request this option then you are responsible for the package after it has been delivered. Eden cannot be held responsible for any loss as a result.
Alternative Delivery Instructions
By placing an order on this site you agree to be at the delivery address to received and sign for the consignment or provide alternative delivery instructions as listed below:
- Delivered to and signed for by and nearby neighbour or friend
- To a place of work where you can receive the parcel
- To an alternative address. Note, This option should only be used as a temporary alternative and not in cases where you no longer reside at or though distance or other reasons not able to gain access to the billing address. Should you request that the package be delivered to an alternative address then you must ensure that someone is available to sign for the consignment.Deliveries to an alternative address are undertaken on a best effort basis only. Eden Pet Foods will not accept any responsible for subsequent issues including travelling, loss or damage of any kind.
In circumstances where the courier has tried to deliver your consignment but due to no access or contact with you has decided that for what ever reason they can no longer deliver your parcel, they will either return the package to the sender or if the return is cost prohibitive, donate the food to a charity. Eden do not accept any liability where the courier has tried but is unable to delivery the consignment to you.
Eden may on occasions supply you with an equivalent order, e.g.. where you have ordered a 12 kg bag we may send you 2 x 6 kg, this is simply to ensure we control the stock levels so that we can provide the best service to you. If you require a specific bag then please specify at the time of order.